[ANN.] About Store Expansion Agreement

gamebtoen

Dear players,

Some players have reported that the Store Expansion Agreement has not worked as intended (counted as "the stores you can bulid" when you upgrade to the next company level). We would like to inform players that this is being worked on with the highest priority, and that this will be fixed soon and working as normal. We are sorry for the inconvenience this has brought, and thank our players for their understanding and patience.


Regards,
Mike

Metal

read this http://bto.dovogame.com/newsDetail.php?id=798

goldskool

thats a different thing metal. The SEA r disapearing at the moment when you upgrade. what was never the intension.

mechamind

So if I remove a store, will I be able to build one again?

richthegreat198

not if your above your cap, but if your below you should be able to, i would however suggest waiting a couple days until this is sorted

queenisis

Richie, do you realise how many tcn I will lose if this takes a couple of days to fix, 480K per level 5 store * 5 stores, thats a lot of tcn

richthegreat198

yea i do, if i upgrade company 2 times i have to remove 8 perfect level 4 stores just to build 1 level 6 store atm, thats even when its fixed, so i know the feeling

goldskool

If this is getting worked on, why do i still get stupid messages ingame with information that has nothing to do with it?

I dont need to know what the store cap is per lvl
i dont need to know that i dont have store expansion agreements in my items

This is all stuff i already know and that has nothing to do with the problem.

The problem here is that a store expansion agreement suppose to be giving you 1 extra possibility to create a store EVERY lvl you upgrade. Not just 1 time. Its bin explaind also by you richie in another threat.
And now after the maintainmence the store expansion agreement is just disapeared and you fall back to the original store cap of the new lvl of your company.

I hope yall stop sending me this crap in ingame messages and keep anoying me with nonsense that has nothing to do with the problem and start reading what is written in the messages we send yall. I just want my 2 extra stores back and fast. I hope this aint take till next week maintainmence to get this fixed.

queenisis

I need to have my extra stores back, this is causing me a serious loss of revenue, is affceting my recruitment strategy, putting at risk my capacity to reach business leader staus, all those things.  If the limit for the last group was 51 or 52 including sups and I had 48/51 it stands to reason that I should now have 54/59.  Please can you deal with this quickly

richthegreat198

its because CS dont read any info they make it up as they go along, so they probably have no idea theres as bug, why you keep getting stupid replies ingame, how about not replying to them until its fixed here? as obviously they cant understand, there only CS, not like they can make changes lol

queenisis

But Richie its CS who are telling us to be patient. I'm done with being patient here.  I bought these SEAs in good faith with gold purchased with real money.  I am not a big gold buyer and choose the items I do buy with gold wisely.  If we cannot use items that we paid for with real money, then bto are not delivering what they say they will deliver.  This is unacceptable so it is not good enough to say that they are only CS.  They are the customer facing part of the organisation and when I pay with real gold I am, without doubt, a customer. When it is a bug that does not involve real money, we do not have much power but we now need to assert whatever power we do have if this is not fixed quickly.  My own case is very easy.  Look at the minimum for Imperieal Group, look at how many stores I had yesterday morning, subtract the number of the minimum from the number I had which gives you the number of SEAs I had.  Increase the number I can have as a minimum for Intercontinental, which I achieved yesterday, to allow for the number of SEAs I had at the point of upgrade. I am losing 150K per day for each 1 star level 5 store that I am losing, plus I will need to demolish more lower level stores in order to get the 30 level 5 perfects that I require. I am getting very angry at the way real customers are being treated.

richthegreat198

Its actualy not, its gamebtoen whos telling you to be patient, he is definately not a CS, he has direct contact with the tech team.

As for items you paid for, i know, many are in the same position, how long have you played BTO? people who have been here a while can tell you problems like this do get fixed but it does take a few days at least, but it will be fixed, and theres a chance of compensation.

robpro

There should be a compensation day for this I remember there was a compensation not long after I joined because of an unexpected maintenance, and we haven't had one in ages!

Max SUPs please ! lol

robpro

Or you should give everyone a random store upgrade card, as i'd love to try one.. I have only had 1k TCN every day from that crap event

goldskool

Ok this is getting more annoying with the minute. The problem now takes like 25 hours last time i meld it. and still no fix.

they can fck it up in a 3 hour maintaince.....why does this take so long? dont tell me we need to wait till next week maintaince? They first need to see the money before you get the gold. They fast enough with that....but fixing a little problem like this takes hours? even days?     hurray for BTO costum service  woooooooottt!!!!  

richthegreat198

the difference is they coded a new system then implimented at maintainance, that took days to code, they cant just go back to the old code as it was buggy so they need to make a new code, which obviously will take time as i dont think the techs speak english so you have this process

bug reported in english > translate to chinese > fix > translate back to english > impliment

bare in mind the tech team dont work 24/7 i believe

queenisis

Rich if you look at the date I joined its before you did so I do have a little experience of how things work. CS are telling me to be patient as you will see on some of the other threads. Those of us who have been around since February get a bit tired of being told that we don't have a problem.  The chinese thing is no excuse.  This is an English language version of the game, we all have to speak english so those involved in admin and tech support should.  As a GP, I am sick and tired of having to raise problems on behalf of myself and guild members

queenisis

1# gamebtoen
I have just received a message telling me that this issue is now fixed.  I have tried to build more stores to the limit of SEAs I had previously and I get a message which tell me that my company level is too low and that I can only build 49 stores

richthegreat198

sounds like you used more than you were supposed to? mines capped correctly now

queenisis

I did not use more than I was supposed to.  At Imperial group I was able to build 48 stores.. The cap plus SEAs for Imperial Group is 51.  I had 48/51.  When I upgraded to Intercontinental I should have been able to build 54 or 55/59.  Your interventions are really not helpful. If I can only build to the lower limit for the company level then I have lost my SEAs, simple as that.  So has Goldskool.

richthegreat198

Its not a intervention, im trying to suggest what may cause it to take that out of the equasion for when its looked into.

As for the further explanation thats what was needed to be said, so maybe they will know what there looking for now.

queenisis

I have explained and explained this endlessly with in game help and on the forum. It is simple 48/51 stores at Imperial Group, certainly not over the max for the corporation level.  Upgrade to Intercontinental and now can have only default level of 49/59. SEAs have disappeared.  Someone was babysitting my account to date of upgrade and is willing to verify that I had 5 or 6 SEAs just before upgrade. I cannot remember if the default of Imp Group is 42 or 43.  This cost me a lot of gold.  I demolished a lot of stores to enable me to build to my default plus SEA limit and now that is all gone. I just can't be reasonable any more.  They proudly tell me it is fixed and all that has changed is the error message.

richthegreat198

all i can suggest is keep opening new topics about it until they get tired of saying theres no issue and fix it

its what many have to do as the first few replies are like a insurance company clamining theres no problem or that your not covered by the policy

lovedonce

So with the new update on main site does that mean I am out of the store expansion agreements I have used since it still will not allow me to build only tear down stores ?